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Accounts
Can I change my username?
No
Can I change my kart number?
Only if you're a "Founding Member" - one of the first beta testers in the game
How do I move my data to a new device?
Follow Apple's instructions for iTunes backup and restore: https://support.apple.com/en-ph/HT210218
I reset my device, can I get my data back?
If you backed up your data using iTunes before doing a factory reset or wiping your device, you should be able to restore from that backup and get your data back.
If you didn't make a backup, you won't be able to get your data back.
I deleted the app, can I get my data back?
No, if you didn't make any backup. Yes, if you made a backup using iTunes.
App won't launch
If the game was working well for you for a while before the issue started, please try following these steps to fix it:
1. Back up your device to iCloud
2. Restore from iCloud
DO NOT DELETE THE APP
DO NOT FACTORY RESET YOUR DEVICE
If the above doesn't work or if the game isn't launching the start, please contact us.
Contact
How do I contact you? Where should I leave feedback?
If you want to report a bug, we'd appreciate it a lot if you joined and posted it in "Street Kart Bug Group" on Facebook: https://www.facebook.com/groups/617064485294358/
Please be mindful of the bug posting guidlines pinned at the top of the group. It'll help us look into your issues faster.
For other things, you can either:
- Leave us a message on Facebook: https://www.facebook.com/StreetKart or
- Post on the "Street Kart Racing" Facebook group: https://www.facebook.com/groups/streetkartracing or
- Email us at beta@streetkart.me
Progress
I'm having a hard time beating the target time in Solo Practice Challenge
Practice makes perfect! If you need more help, you can visit the "Street Kart Racing" Facebook group and ask for tips from other players there: https://www.facebook.com/groups/streetkartracing
I'm having a hard time earning my licence. The other racers are too fast for me.
Practice makes perfect! If you need more help, you can visit the "Street Kart Racing" Facebook group and ask for tips from other players there: https://www.facebook.com/groups/streetkartracing
How do I get promoted to TKM?
Complete all the season objectives
What do I need to get promoted from TKM?
Get into the promotion zone (by earning enough points) and complete all compulsory season objectives before the season ends
How do I get more Social?
Main factors:
1. FB friends obviously helps however only in so far as...
2. Beating rivals asychronously
3. Beating rivals head to head (this gives lots of points)
4. Using replays and live broadcasting to Facebook/YouTube/Mobcrush etc.
5. High general levels of play and therefore high engagement with other players.
There are some more more subtle things, but overall they're the main ones
Purchases
I wasn't awarded currency from a purchase what can I do?
Please contact using any of these methods:
- Leave us a message on Facebook: https://www.facebook.com/StreetKart or
- Email us at beta@streetkart.me
Please specify the following:
- Username
- Date and time of purchase (including timezone)
- Name of item purchased
How do I get a refund from a failed purchase that was deducted (from currency or items left)?
Please contact using any of these methods:
- Leave us a message on Facebook: https://www.facebook.com/StreetKart or
- Email us at beta@streetkart.me
Please specify the following:
- Username
- Date and time of purchase (including timezone)
- Name of item purchased
- Number of missing items (if applicable)
Racing
Can I adjust steering sensitivity?
Yes, from the Kart Config screens:
in tutorial:
for normal races:
Up to how many racers in a race?
8
Settings
How do I adjust music?
You can turn music on or off from Settings > Music:
How do I adjust push notifications?
Follow Apple's instructions: https://support.apple.com/en-ph/HT201925
Social
I can't see my Facebook friends as rivals
All your Rivals are listed in SKHQ > Rivals.
Please check if the missing friends are listed there.
In Leaderboards > Rivals League:
Only rivals that are in the same tier as you will be seen.
In Leaderboards > All Rivals:
You should see all your rivals, regardless of tier.
If you still can't find your Facebook friends in any Rivals list
Please contact us using any of these methods:
- Leave us a message on Facebook: https://www.facebook.com/StreetKart or
- Email us at beta@streetkart.me
- Post a bug report in the "Street Kart Bug Group" on Facebook: https://www.facebook.com/groups/617064485294358/ . Please be mindful of the bug posting guidlines pinned at the top of the bug group. It'll help us look into your issues faster.
Please include the names and usernames of the Facebook friends that are missing from your list.
How do I invite friends / Rivals to race?
From the Race Meet Details screen:
1. Tap the "Invite Rivals" button
2. Select rivals to invite
3. Hit "Ok"
4. Wait for your rivals to accept the invite or head straight Race Prep by tapping the blue button at the center of the header bar
5. After Race Prep, you'll either see you'll see your rivals in the line up if they've already joined. Only hit "Race Now" if everyone's joined. Those that aren't in the line up will be left behind once you tap "Race Now".
From the Rival's Profile screen:
1. Tap the steering wheel icon
2. Choose a race meet to race in
3. Either hit "Create Invite" right away just for that one Rival or hit "Invite Others" and invite more before hitting "Create Invite".
4. Wait for your rivals to accept the invite or head straight Race Prep by tapping the blue button at the center of the header bar
5. After Race Prep, you'll either see you'll see your rivals in the line up if they've already joined. Only hit "Race Now" if everyone's joined. Those that aren't in the line up will be left behind once you tap "Race Now".
